WileyXEyewear is serious about everything that revolves around its customers. We care for or customers even if they are not satisfied with us.
Our returns and exchange policy is convenient for every new customer. Customers can request for repair, rework, replacement, or refund within 14 days of purchase.
To claim return, follow this procedure:
Login to your account.
Click ORDERS and then RETURN.
Complete the return form.
You will get an Authorization Return at your email address.
Mail us your eyewear back using our pre-paid shipping label.
We process your request within 48 hours after we receive the eyewear.
An amount of $25 will be deducted on bifocal lenses. We assure you to fabricate your lenses as per your desired specifications. However, lenses with incorrect fabrication are not liable for return.
CONNECT WITH US BY EMAIL 24/7 AT SERVICE@WILEYXEYEWEAR․COM. MOST RESPONSES WITHIN 60 MINUTES!